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What Our Legal Framework Covers for You

perihhoki operates under a clear set of terms that define how your account, your wallet activity, and your data are handled — access and eligibility depend on local law and apply only where permitted in your region.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet UseJurisdiction ConditionsContact Rights
perihhoki What Our Legal Framework Covers for You
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

For questions about your account terms, data rights, or a specific wallet transaction, our support team handles legal and policy queries directly. Use the channel that works best for your situation — live chat for quick account questions, email for formal written requests, and our help desk for anything that needs documentation attached.

Live Chat Support Open the chat window from your account dashboard for account-specific policy questions. Responses cover terms, access conditions, and wallet dispute steps during active hours.
Email for Formal Requests Send a written request for data access, account closure, or formal legal queries to our support email. Include your account ID and a clear description of the request.
Help Desk Ticket Submit a ticket when your query involves documents or transaction records — attach your DANA, OVO, or GoPay reference number so we can match it to your account log.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Account security and data handling are not afterthoughts here — they are built into how your profile, wallet links, and session history are stored and accessed. We apply encryption to account data in transit and at rest, and wallet connections to DANA, OVO, and GoPay are verified at the point of each transaction, not stored as open credentials. You can request a summary of what we hold on your account at any time through the email contact above.

Data Retention Policy

We keep account and transaction data for the period required by applicable obligations. Once that period passes, inactive account data is flagged for deletion on a scheduled cycle.

Cookie and Session Handling

Session cookies keep your lobby state and wallet preferences active during a visit. You can clear cookies from your browser or app settings at any time without losing your account.

Wallet Verification Steps

Each new DANA, OVO, or GoPay link to your account goes through a one-time verification step. We confirm the wallet belongs to the registered account holder before transactions are processed.

Who Can Request Account Changes

Only the verified account holder can request changes to personal data, linked wallets, or account closure. Identity confirmation is required before we action any sensitive update.

Questions About Your Rights and Our Terms

These are the questions we hear most when it comes to account terms, data rights, and wallet policy. If your question is not here, our support team can address it directly.

The same account terms apply regardless of which wallet you use. DANA, OVO, and GoPay transactions are each logged under your account and subject to the same dispute and data policies.

Yes. Send a written request via our support email with your account ID. We will confirm the data categories we hold and provide a summary within a reasonable processing period.

Open a help desk ticket and attach the transaction reference from your DANA, OVO, or GoPay app. Our team matches it against your account log and follows up with a resolution step.

Access and eligibility depend on local law and the region you operate from. We do not extend access where local law does not permit it, and these terms apply only in eligible regions.

Submit a closure request via email with identity confirmation. We process closures and schedule data deletion according to our retention policy once the mandatory holding period has passed.

We notify you of material updates through your registered contact. Continuing to use the account after a notified change means you accept the updated terms as in force.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.